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DealerRater - May 18, 2024
We purchased a golf cart from Crowley and their service department is a complete joke. We called them right away when we had an issue with the radio, they told us "oh well, it's not under warranty you have to fix it yourself." Several months later, we had additional electrical issues with the cart. I called the service department again....."oh your cart is under warranty, let me call the company." Did they call me back? Nope. Called every day for a week - spoke with Victor the sales manager..."oh yea, I'll get back to you by the end of the day." Did they call me back? Nope. Useless. I called Mr. Crowley directly and left a message. Did he call me back? Nope. I tried to get help from them for over a week and they would never respond. Always the same response, "we'll get back to you." Complete and utter incompetence. In fact, at the same time we had issues with our cart, our neighbor said he was trying to contact you too! And guess what he said..." I can't get anyone at Crowley to call me back." Hmm...notice a pattern here? Crowley RV - you should be ashamed of yourselves. It's clear you have no idea what you are doing, your customer service, response times, and follow through are non-existent. I finally was able to connect with the manufacturer directly, Premier Custom Carts, and they were AMAZING. They came out, apologized for the terrible service from Crowley, reported that MANY other customers who purchased carts from them had the same issues, and took our cart and repaired it in 2 days, no questions asked. So now, we have made sure that we inform EVERY single family that camps in the area to never purchase anything from you. Folks, do yourselves a favor - if you want a golf cart, go to
[email protected] and purchase it directly from the manufacturer because they know what they are doing and stand by their product. DO NOT, I repeat, DO NOT purchase a golf cart from Crowley RV. This company is despicable.
